Privacy Policy
Last updated: 14/01/26
Always Hand Paint ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit alwayshandpaint.com.au, submit an enquiry, or engage our services.
1. Personal Information We Collect
We may collect personal information including:
Name
Email address
Phone number
Business name
Project details or messages you submit
Website usage data (such as IP address, browser type, and pages visited)
We collect this information when you:
Submit a contact or enquiry form
Complete a Google Ads lead form
Contact us via email or phone
Browse our website
2. How We Collect Personal Information
Personal information is collected directly from you when you provide it to us. We may also collect limited information automatically through cookies and analytics tools when you visit our website.
3. How We Use Your Personal Information
We use your personal information to:
Respond to enquiries and provide quotes
Communicate with you about mural, street art, signage, or related services
Manage and deliver projects
Improve our services and website
Market and advertise our services, including through Google Ads
We do not sell or rent your personal information to third parties.
4. Disclosure of Personal Information
We may disclose personal information to:
Service providers who assist us with website hosting, analytics, or advertising
Professional advisers (such as accountants or legal advisers)
Government or regulatory authorities where required by law
Any third parties we share information with are required to handle it securely and in accordance with privacy laws.
5. Google Ads, Analytics & Cookies
We may use Google Ads, Google Analytics, and similar tools to:
Measure website traffic and performance
Improve advertising relevance
Allow remarketing to past website visitors
These services may use cookies or similar technologies. You can control cookies through your browser settings.
If you submit information via a Google Ads lead form, your information is handled in accordance with this Privacy Policy and Google’s advertising policies.
6. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely and only accessed by authorised persons.
7. Access and Correction
You may request access to the personal information we hold about you, or request corrections, by contacting us using the details below.
8. Overseas Disclosure
We may use cloud-based services or third-party tools that store data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Always Hand Paint
Email: alwayshandpaint@gmail.com
Website: https://alwayshandpaint.com.au
Terms and Conditions
Last updated: 14/01/26
These Terms and Conditions govern your use of the website alwayshandpaint.com.au and any services provided by Always Hand Paint.
By accessing this website or engaging our services, you agree to these Terms and Conditions.
1. Services
Always Handpaint provides bespoke hand-painted murals, street art, signage, and related creative services. All services are subject to availability and may require a written quote or agreement before commencement.
2. Quotes and Pricing
All quotes are provided in Australian Dollars (AUD) unless stated otherwise
Quotes are valid for the period stated in the quote
Prices may change if project scope, materials, access, or timelines change
Any additional work requested beyond the agreed scope may incur additional charges
3. Deposits and Payments
A deposit may be required before work commences
Final payment is due upon completion unless otherwise agreed in writing
Late payments may result in delays or additional fees
4. Cancellations and Rescheduling
Cancellations must be made in writing
Deposits are non-refundable once work has commenced or materials have been purchased
We reserve the right to reschedule due to weather, safety concerns, or unforeseen circumstances
5. Intellectual Property
Unless otherwise agreed in writing:
Always Handpaint retains copyright of all artwork created
We reserve the right to photograph and use completed works for portfolio, promotional, and marketing purposes
Clients may not reproduce or modify artwork without written consent
6. Site Access and Safety
Clients are responsible for providing safe and reasonable access to the work site. We reserve the right to cease work if conditions are unsafe.
7. Limitation of Liability
To the maximum extent permitted by law:
Always Handpaint is not liable for indirect or consequential loss
Our liability is limited to the value of the services provided
Nothing in these Terms excludes rights under the Australian Consumer Law.
8. Warranties and Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable loss or damage.
9. Website Use
You must not:
Use this website for unlawful purposes
Attempt to interfere with the website’s operation or security
Copy website content without permission
10. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.
11. Contact
For questions regarding these Terms and Conditions, please contact:
Always Hand Paint
Email: alwayshandpaint@gmail.com
Website: https://alwayshandpaint.com.au